FAQ’s

Please take a look at the answers to some frequently asked questions below. If your question is not answered here please contact us at info@clearpack.com.au or call us on 03 9762 9727.

Customer service and support

If you have a question or comment you can call us on 03 9762 9727 during business hours and we will be happy to help. Our business hours are between 8:00am and 4:30pm Monday to Friday.

Product Stock Information

All items displayed on the website are normally in stock (or due in shortly from our suppliers). If the quantity of stock you want is not currently available in our warehouse, a member of our sales team will contact you via phone before your order is dispatched.

Delivery and shipping costs

Assuming your products are available and in stock we will normally pack and despatch your order within 24 hours. Prices are FIS however orders under $1,000 may incur freight and handling charges.

Payment Options

We accept Visa, Master Card & Direct Deposit.

GST

All prices in this web site are subject to GST (Goods & Services Tax) of 10% which must be paid on all orders.

Returns and Refunds

If you wish to cancel your order or have received a product which you are not satisfied with – please contact us within seven working days. Please contact us either by email, fax or in writing detailing why you wish to return the goods as this information is obviously useful to us.

Any item returned must be received back in an unused and resalable condition complete with the original packaging.

Contact us to obtain a Customer Return Materials Authorisation, which is to be completed and returned with the goods. If an item is returned for refund all postage costs for sending the product to you & any incurred in returning the product to us would normally remain payable by you.

Faulty or Damaged Goods

We always pack and check your order before dispatch. Occasionally, damage occurs in transit, even though we pack items carefully to avoid this. If a package does arrive in a damaged condition please notify us immediately. We will then make arrangements with you to return the goods for either replacement or a full refund.

Warnings

Colours of products depicted on this web site cannot be taken as absolute due to variations in individual computer monitors and their settings.
Any links shown on this web site to other web sites are provided for your interest only and Clearpack has no control over such sites and thus no responsibility or liability for their content; nor do links to other sites imply any endorsement of their content.

Quality

All packaging is made from Food Grade material.

Privacy

Any information you provide to us is strictly private. We do not sell or rent our customer information